Returns & refunds

Faulty or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or doesn't do what it should, you're entitled to a replacement or refund, and we'll cover the cost of return postage. Please contact us and we'll make it right.

Change of mind

If you change your mind, you can return an item within 30 days of delivery for a refund, provided it's unused and in its original condition and packaging. Return postage for change-of-mind returns is at your own cost.

For hygiene reasons, some items (such as opened consumables) can't be returned for change of mind unless they're faulty. This doesn't affect your rights under the Australian Consumer Law.

How to start a return

Email us at hello@holisticsmileskids.com.au with your order number and what you'd like to return, and we'll send you the details. Once we receive your return, refunds are processed to your original payment method within 5 business days.