Kids

Terms of Use

Holistic Smiles Kidsis operated by Holistic Smiles Kids Pty Ltd (ABN 41 699 123 138). In these terms, "we", "us" and "our" refer to Holistic Smiles Kids. By creating an account or enrolling your child, you agree to these terms.

The Service

Holistic Smiles Kids provides an online assessment and a virtual airway and pre-orthodontic program for children aged 3 to 12. Clinical decisions are made by registered dentists. The platform supports that care; it does not replace it.

These terms should be read together with our Privacy Policy, which explains how we handle your and your child's information.

Not Emergency Care

Holistic Smiles Kids is not for medical or dental emergencies. If your child is unwell or in distress, contact your GP, dentist, or call 000.

Who Can Enrol

To create an account and enrol a child, you must be at least 18 years old, an Australian resident, and hold parental responsibility for the child. By enrolling, you confirm that you have the authority to consent to your child's assessment and treatment. If parental responsibility is shared, you confirm that you are entitled to make this decision, and you agree to tell us if that changes.

Eligibility, Clinical Judgement and the In-Person Examination

Not every child is suitable for the virtual program. A dentist may recommend in-person care instead, or advise that no intervention is needed. Enrolment is offered at the clinician's discretion.

Enrolment in a treatment program is conditional on a satisfactory in-person examination by a registered dentist. If the examining dentist determines that the program is not clinically appropriate for your child, we will not enrol your child, and any deposit or program payment made before that decision will be refunded in full.

No Guarantee of Outcomes

Airway and pre-orthodontic treatment outcomes vary between children and depend on factors including growth, individual anatomy, and consistent use of the appliance and completion of program activities. We do not promise any particular clinical result. Your child's clinicians will monitor progress and adjust the program where appropriate, and will tell you if they believe the program is no longer suitable.

Payments

Prices are in Australian dollars. Our clinical services are GST-free; where GST applies to any other item, it is included in the price shown. You may pay monthly over the program term or in full. Payments are made by card through our payment provider. Invoices are issued automatically.

If you pay monthly, you authorise us to charge your nominated card on each scheduled payment date for the full program term.

Failed payments. If a scheduled payment fails, program access and clinical reviews are paused immediately until the account is brought up to date, and we will let you know so you can update your payment details. Appliances already dispatched remain payable. Pausing access does not cancel your payment obligations; see Cancellation below for how to end the program.

Cancellation and Refunds

Your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those rights, including your right to a remedy if our services are not provided with due care and skill or are not fit for purpose.

Before the in-person examination.The online assessment is free. To book the in-person examination you pay a $50 deposit, which is refunded to you when you attend. If you cancel with more than 48 hours' notice the deposit stays refundable; if you cancel within 48 hours of the appointment, or do not attend, the $50 deposit is forfeited. Any other program amounts paid in advance are refunded in full.

After enrolment. You may cancel the program at any time by written notice to us. On cancellation:

  • You pay for the portion of the program delivered up to the cancellation date, including any appliances manufactured or dispatched for your child and any live sessions already provided;
  • no additional cancellation fee applies beyond the amounts above;
  • If you paid in full, we will refund the balance after the amounts above;
  • If you pay monthly, payments stop after the final adjusted invoice.

Clinical discharge.If your child's dentist determines that continuing the program is not clinically appropriate, we will end the program and refund you for the undelivered portion. You will not be charged a cancellation fee where the program ends on clinical grounds.

Live Sessions and Appointments

Live myofunctional therapy sessions are delivered by video and are never recorded by us. You agree not to record, screenshot, or redistribute live sessions or any part of them.

If you need to reschedule a live session, please give us at least 24 hours' notice. A missed session, or a cancellation with less than 24 hours' notice, counts as a delivered session. We understand that children get sick; talk to us and we will be reasonable.

Your Responsibilities

  • Provide accurate and complete information about your child, and update us if it changes
  • Follow the program as guided, attend scheduled reviews, and raise concerns early
  • Ensure appliances are used as directed and stored safely
  • Keep your account credentials secure and do not share your account
  • Treat our clinicians and staff with respect

Our Content

Program materials, videos, guides and other content we provide are for your family's use in the program. You may not copy, share, sell or republish them.

Suspension and Termination by Us

We may pause or end your child's program if:

  • payments remain outstanding as described above;
  • the program has become clinically inappropriate for your child (clinical discharge, refunded as described above);
  • sustained non-participation means the program cannot be delivered safely or effectively, after we have raised this with you; or
  • you engage in abusive, threatening or unlawful conduct toward our clinicians or staff.

Except in the case of clinical discharge, the cancellation terms above apply to any refund.

Referrals

Where a referral credit program is offered, it is subject to its own terms and to applicable advertising and health-law requirements.

Liability

To the extent permitted by law, and subject always to your rights under the Australian Consumer Law, our liability for any claim arising out of the service is limited to resupplying the relevant service or refunding the amount you paid for it, and we are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

Changes to These Terms

We may update these terms from time to time. If we make material changes that affect an active program, we will give you at least 30 days' notice, and the changes will not reduce what you have already paid for.

General

These terms are governed by the laws of New South Wales, and you and we submit to the courts of that state. If any part of these terms is found to be invalid, the rest continues to apply.

Effective date: 16 August 2026

Contact

Questions about these terms? Email hello@holisticsmileskids.com.au.